Communication experts estimate that a small percentage of our communication is represented by the words that are said. They say that ten percent of communication is by the words we say, thirty percent is represented by our sounds or inflection in our voice, and the remaining sixty percent is through body language. With these facts in mind, it’s understandable why most people have a difficult time communicating effectively. If you want to improve your communication skills measurably, then learn everything you can about empathic listening, because it is the gateway to truly effective communication. Empathic listening involves listening with the intent to understand. It involves looking at the world through another person’s eyes or frame of reference. You are listening with your ears, eyes, and heart. When a person speaks to you, you are listening for feeling, meaning, and behavior which involves left and right brain activity. When you do this, you sense, you intuit, and you feel. Take the time to examine your own listening skills to see if they could use some improvement. I’m willing to bet that we could all improve our relationships, both personally and professionally, with some empathic listening as we learn the art of effective communication.

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